BEANIE WEENIE · PLAYER SUPPORT

How can we help?

For gameplay help, safety reports, privacy requests, rights concerns or technical problems, email akelasenterprises@hotmail.com. This is the approved public support address for AkelasEnterprises, Ontario, Canada.

What to include

Describe what happened, the device and browser or TikTok app version, approximate time, and the screen you were using. A screenshot can help, but do not send passwords, identity documents, tax records, payment details or unnecessary personal information. Do not include another person’s information without permission.

Local progress or deletion

In the Web Edition, open Privacy choices to stop future saving or clear local game data. We cannot remotely recover or delete browser-only progress because it is not stored in our cloud. For a future TikTok-native record, email “TikTok data request” and the requested right; a verified production process will be documented before that edition launches.

Safety and reporting

For an immediate real-world emergency, contact local emergency services. Platform reports should also use TikTok’s in-app reporting tools when available. We plan to acknowledge ordinary support within five business days and prioritize credible safety, child-protection, privacy and security reports. Platform-required report deadlines, including any 72-hour handling obligation, will be monitored before native launch.

Service status

The public Web Edition has local saving and no account, live advertising or real-money purchases. The native TikTok edition is still undergoing integration, regional review and physical-device acceptance testing. No submission or approval claim on this page overrides the status shown in TikTok.